Chat agent
This step puts the storefront assistant live on your site, where it answers shoppers, recommends products, and recovers carts.
How do I install it?
Turn on Agent enabled in the widget step.
If your store is on Shopify, the widget installs itself as an app embed - activate it in the theme editor from the link shown in the step.
Open your storefront and check that the assistant appears.
On a connected Shopify store there is nothing to paste. The widget arrives as an app embed, and the only thing left to do is activate it in your theme.
What does it do once it's live?
It answers shopper questions, recommends products, and recovers carts. What it says is shaped by your brand voice, and you can change its appearance and behaviour later under Customization.
What's next
Turn on visitor tracking so you can see what shoppers do before and after they talk to it.