Documents
Documents is where you put files you want the AI to be able to read - policies, contracts, product sheets. It lives at Workspace → Knowledge, on the Documents tab, beside what Maestro knows.
How do I add something?
Three ways: Upload a file, Add URL to point at a page on the web, or New folder to organise what is already there.
What kinds of document does it recognise?
Uploads are categorised as one of: Invoice, Purchase Order, Contract, Shipping Doc, Packing Slip, Product Doc, or Email.
Why was my upload rejected?
| What you see | What it means |
|---|---|
| Too large | The file is over the upload size limit shown in the message. |
| Unsupported file type | That format cannot be read. |
| Upload failed | The upload did not complete - try again. |
Why can't I preview a file?
Preview works for common formats; anything else shows Preview not available for that file type. That does not mean the content was ignored - text is extracted separately from preview. If a document shows No content extracted, nothing readable was found in it, which usually means it is a scan rather than text.
What does Sync do?
It pushes your documents into AI Search so they become answerable. It reports AI Search sync triggered when it starts, tells you if one is already running, and says Sync failed if it did not work.
What reads these documents?
Maestro when you ask it questions, and the storefront assistant when a shopper asks something a policy answers.